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Terms and Conditions

Binding Terms

This website is owned and operated by The Hamilton Gold Company. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors a description of the services offered by The Hamilton Gold Company, which are predominantly, but not exclusively, the purchase and sale of precious metals, jewellery, watches, diamonds and militaria. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

Commercial Terms

When paying for an item or service, you agree that:

(i) you are responsible for reading the full item listing before making a commitment to buy it; 

(ii) you enter into a legally binding contract to purchase an item or service when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website or via a direct quote. We reserve the right to change our prices for products/services displayed or quoted at any time, and to correct pricing errors that may inadvertently occur. 

The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, are the customer's to bear.

Return, Refund and Warranty Policy

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following:

(i) Products can be returned only in the country in which they were originally purchased.

We offer a 2 year manufacturer warranty for jewellery. The details, including conditions and exclusions can be found here.

Intellectual Property and Copyright

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of The Hamilton Gold Company. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

Indemnification and Limitation of Liability

You agree to indemnify and hold The Hamilton Gold Company harmless from any demands, loss, liability, claims or expenses (including legal fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

To the maximum extent permitted by applicable law, in no event shall The Hamilton Gold Company, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. 

To the maximum extent permitted by applicable law, The Hamilton Gold Company assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.

Right to Change and Modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Promotional Emails and Content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

Preference of Law and Dispute Resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of England, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in England. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Data and Privacy Protection (GDPR)

The protection of your personal data is important to us. Our Privacy Policy can be found here.

2 Year Manufacturer Warranty

Ring Two Year Manufacturer Warranty

Please note that the following warranty is applicable to all ring products. For warranty information on bracelets, necklaces and earrings, please see further down this page. At The Hamilton Gold Company, we stand behind our products and warrant that all items will be free from manufacturing defects. We provide this warranty for the first two years, from the day you collect or receive your ring.

If you believe your item has a manufacturing defect, we invite you to return it to us for inspection by our production team. If we determine your purchase is damaged due to a manufacturing defect, we’ll repair the product or, if we think it’s appropriate, replace it. If the item is no longer available, we may, at our discretion, replace with like-kind or allow a refund equal to the selling price of the original item.

The warranty covers any and all manufacturing defects but does not cover normal wear or damage due to everyday use.

If we determine that the damage is not caused by a manufacturing defect, then we’ll notify you immediately and let you know if repair services are available at cost or otherwise.

Please note that slight irregularities and variations in craftsmanship are unique and individual to each item. Natural characteristics or internal inclusions in coloured gemstones (visible or non-visible) are also unique and individual to each item. These characteristics are considered as part of the character of the item, and shouldn’t be considered a defect.

Conditions and Exclusions

Rings

The foregoing Manufacturer Warranty and Complimentary Services are available only to the person who purchased the covered product from The Hamilton Gold Company.

Maintenance, repair, sizing or other services performed by someone other than The Hamilton Gold Company will void your Manufacturer Warranty.

Fine jewellery is just as susceptible to normal wear and tear or damage as the rest of us. This is particularly true for rings since hands are regularly subjected to considerable hard ware as we go about our daily lives. We don’t provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

Some examples of common jewellery issues that are not covered by our warranty:

  • Dents, knicks and scratches are inevitable and are not considered a defect

  • Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing

  • Rings that have been damaged or misshapen as a result of “hands-on” activities, such as weight-lifting, rock climbing, gardening, DIY etc. This includes cases where damage results in loss of stones.

  • Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.

  • Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.

  • Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

 

Rings that have special finishes, such as matte, sandblast or satin (among others) are particularly prone to natural wear, which will affect the appearance of the finish over time.

While most people find it takes a little bit of time to adjust to wearing a fine piece of jewellery, we recommend you follow the care instructions provided with your order.

Anything abrasive making contact with the ring will affect the finish.

Other hand-dominant activities like contact sports, getting out of a swimming pool or your ring making contact with hard surfaces such as keys or door handles will also contribute to a ring’s finish changing its appearance over time.

While it’s possible to have a ring returned to us so that its original finish can be restored, for any special finish (other than “polished”), our warranty doesn’t cover the cost of re-doing the finish. We can quote you on the cost of re-doing the finish.

Jewellery

Some examples of common jewellery issues that are not covered by our warranty:

Bracelets or Necklaces

  • Breakage due to catching on clothing, blankets, or other objects.

  • Dents, knicks and scratches are inevitable and are not considered a defect

  • Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing

  • Tangles or knots due to improper storage of jewellery that may cause breakage

 

Earrings

  • Dents, knicks and scratches are inevitable and are not considered a defect

  • Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing

  • Loss of earring backing 

  • Loss of whole earring 

  • Breakage due to catching on clothing, blankets or other objects 

 

While most people find it takes a little bit of time to adjust to wearing a fine piece of jewellery, we recommend you follow the care instructions provided.

Other hand-dominant activities like contact sports, getting out of a swimming pool or your ring making contact with hard surfaces such as keys or door handles will also contribute to an item’s finish changing its appearance over time.

While it’s possible to have jewellery returned to us so that its original finish can be restored, for any special finish (other than “polished”), our warranty doesn’t cover the cost of re-doing the finish. We can quote you on the cost of re-doing the finish.

Jewellery Warranty

At The Hamilton Gold Company, we stand behind our products and warrant that all jewellery items will be free from manufacturing defects for two years. If you believe your item has a manufacturing defect, we invite you to return it to us for inspection by our production team. If we determine your purchase is damaged due to a manufacturing defect, we’ll repair the product or, if we think it’s appropriate, replace it. If the item is no longer available, we may, at our discretion, replace with like-kind or allow a refund equal to the selling price of the original item.

If we determine that the damage is not caused by a manufacturing defect, then we’ll notify you immediately and let you know if repair services are available at cost or otherwise.

Please note that slight irregularities and variations in craftsmanship are unique and individual to each item. Natural characteristics or internal inclusions in diamonds and gemstones (visible or non-visible) are also unique and individual to each item. These characteristics are considered as part of the character of the item, and shouldn’t be considered a defect.

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